You need an answer now: how to reach Wintino Casino
Reach our team by live chat, e-mail or phone, and someone answers 24 hours a day, 7 days a week.
Ways to reach our team
Need an answer on the spot
Live chat suits a quick question you want settled on the spot, and a person typically replies within 1 minute.
Start chatBefore and after each reply
E-mail works best for anything you need in writing, so write to [email protected] and expect a reply within 24 hours.
WriteBefore a call and after
Phone gives you a voice to talk to, so call +44 20 9628 8018 and a person picks up within 3 minutes GMT.
CallDo you help players in the United Kingdom?
One worry gone: you are dealing with a Maltese-licensed operator that still speaks your hours.
Your registered e-mail address
The last four digits of your payment method
Date, time and amount of the payment in question
Any verification e-mail you have already received
A screenshot of the screen that went wrong
Which desk should you write to?
After this table you will have sent your message to the desk that handles it, not a queue.
What time does someone pick up?
Waiting is the part nobody enjoys, so Wintino Casino publishes the reply times it actually works to.
Your saved chat transcript
Start in writing at [email protected] within eight weeks of the problem, setting out dates, amounts and any chat transcript you saved. The team logs it and replies in writing.
A fresh reading of the file
If that written answer leaves you where you started, ask the same address for a review by a manager. A senior member reads the file again and answers separately.
Where does it go next?
Still unresolved eight weeks on, or unhappy with the final reply, you may take the matter to the Malta Gaming Authority, which licenses Wintino Casino under MGA/B2C/644/2015.
Wintino Casino, in black and white
When you want to know whose name sits on the licence before you send a payment or a document.