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Account Checks

From Pending Checks to Cleared: Wintino Casino Verification

We confirm who you are because our Malta licence requires it, and the check normally closes within 57 hours.

Start the verification
Six Key Points

Who Runs the Check and How Long?

This table settles the who, the licence and the timing in one look.

Checking company

Wintino Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/644/2015

Usual wait

57 hours

Deadline

Before the first withdrawal

Verification e-mail

[email protected]

Age limit

18+
Four Simple Stages
1

Corners In, Glare Out

Snap your photo page in daylight, keep all four corners inside the frame and skip the flash glare. Blurred edges are the most common reason a copy comes back.

2

Which Statement Works?

A bank statement or utility bill from the past three months works best. Check that your full name, home address and the issuing date all appear on the page.

3

Middle Digits Hidden, Ends Visible

Show the card or wallet in your name with the middle digits covered. Only the first six and last four digits need to stay visible for us to match it.

4

Your Withdrawals Unlock

Watch your inbox for a confirmation or a request for a clearer copy, and reply to that message rather than starting fresh. Once cleared, withdrawals stop waiting.

No Hidden Paperwork

Documents We Check and What They Confirm

Most players worry about sending too much, so here is exactly what each copy confirms.

Document
Confirms
Copy must show
Proof of identity
Your name, photo and date of birth
All four corners, clear text, no glare
Proof of address
Where you actually live
Full name, home address, recent date
Payment method confirmation
The card or wallet is yours
Your name, first six and last four digits
Proof of identity selfie
The person holding the document
Face and document both in frame
Document Fixes

Before and After: What Our Reviewer Sees

Most refusals are small presentation problems, not a rejected identity, and each one has a simple fix.

Out-of-date Document

Out-of-date paperwork is refused because a licence check needs a document that still proves who you are today, not last year. Photograph the current document, not the old one; Check the expiry date before you send

Ready the Paperwork That Matches

Where the name or address on the paper differs from your Wintino Casino profile, the reviewer cannot link the two records together. Update your profile details first; Or send a document that matches both

Old Statement, Fresh Copy

A statement that has moved on too far in time no longer shows where you live now, so it fails the address part of the check. Pull a newer statement from your bank; Use a recent utility bill instead

Screen Grab File

Screen grabs hide the details a check needs, and a picture of a screen is easy to alter, so the file cannot be accepted. Take a photo of the paper itself; Keep the full page in frame

Send Your ID and Forget About It

Encrypted Upload Path. Your passport scan travels over TLS 1.3 encryption, the same protection our cashier uses for card details. That means the file is scrambled between your device and our servers, so nobody in between can open it.

One Team, One Inbox. Only the verification team reads what you send, and they open files purely to match them against your account details. Support agents chatting with you cannot pull up your passport or your bank statement.

Licence Checks Only. Every document is reviewed against the checks our Malta Gaming Authority licence demands under MGA/B2C/644/2015, and nothing else. Files are not used for marketing, and no third party buys a copy of your statement.

Your Check Arrives
1

Before Your First Payout

Cashing out is the moment the licence requires us to know who is being paid, so proof of identity, proof of address and payment method confirmation are requested before the money moves.

2

Take A Closer Look

A deposit or withdrawal far outside your usual pattern prompts a closer look, and payment method confirmation plus a source of funds check may be requested.

3

Raising Your Limit

Asking for a higher deposit limit can prompt a check on affordability, so confirmation of your payment method and, at times, source of funds papers are requested.

Source Of Funds

Answer The Source Question Once

Money coming into a licensed casino has to be traceable, and the Malta Gaming Authority licence MGA/B2C/644/2015 makes that our duty. A source of funds question is routine paperwork, not a suspicion aimed at you, and it sits apart from the identity check.

Depending on your answer, we may want one or more of the following:

  • Recent payslips from your employer
  • Bank statements showing salary credits
  • Tax return or self-assessment summary
  • Notice of a pension or benefit award
  • Sale or dividend paperwork for lump sums
Skip the Back-and-Forth

Straight Answers on Your Document Check

01Are my documents encrypted when I send them to Wintino Casino?+
Your uploads travel over TLS 1.3 encryption, so the files stay protected in transit. Processing staff see them only to confirm your details. Privacy questions can go straight to [email protected].
02Can I send my ID and bills from my phone camera?+
Yes, a phone photo is fine as long as the whole page is sharp and readable. Place the document on a plain surface in good light and keep all four corners inside the frame. You never need a scanner.
03My surname is different now from my ID, what should I do?+
Send the ID as it stands plus a document showing the new name, such as a marriage certificate or a deed. Send both in one upload so the reviewer sees the link between them. Questions about this go to [email protected].
04When exactly does Wintino Casino ask for identity documents?+
Our Malta Gaming Authority licence, MGA/B2C/644/2015, requires the check at the latest before your first withdrawal. We may ask sooner, at registration or your first deposit, so have the files ready in good time.
05Will I need to upload the same papers more than once?+
Once your file is approved it stays valid, so routine play needs nothing further. We may ask again if a document expires or your address or payment details change. A short refresh keeps the account in good order.
06One of my documents was rejected, so what happens next?+
A short note in your inbox says which part was unclear, usually a glare, a cut edge or a missing page. Retake that single document and send it again. Our verification team aims to finish the review within 57 hours.