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Five account tools

Responsible Gambling Tools At Wintino Casino

Play only from 18, and every Wintino Casino account comes with deposit limits, loss limits, session reminders, time-out periods and self-exclusion.

Set a limit
Regulation and support

The Essentials, In Plain Terms

Use this table when you want the rules, the register and the helpline in one place.

Item
Detail
Minimum age
18+
License
MGA/B2C/644/2015, Malta Gaming Authority
National register
GAMSTOP
National Gambling Helpline
0808 8020 133
Limit questions
Three minutes of setup

Choose Your Own Ceiling

It answers the worry that a limit is buried, hard to find or awkward to request.

Cap it before you start

A ceiling on what you can add to the balance in a set window. Switch it on before your first deposit rather than after a session you regret.

Loss limits

It stops play once your net losses reach a figure you chose in calmer moments. Set it when a single bad evening could take money you need elsewhere.

When the hours slip by

A quiet notice appears after an interval you pick, so a longer session becomes a decision. Turn it on if you tend to lose track of the clock once you start.

A deliberate breather

It blocks your login for a break you decide on, and your balance stays where it is. Use it when you want distance without closing anything for good.

Longer-term self-exclusion

This closes your account to play for a longer span than a pause, usually after a break has failed. Choose it when spending on gambling has stopped being entertainment.
Quick setup
1

Open your profile menu

Open the profile menu from the top of the lobby, using the email address you registered with. Check the name shown there is yours before going further.

2

Check what is already active

Inside the profile, find the section headed limits and controls. Read what is listed there, because any limit already active takes priority over a fresh one.

3

An ordinary month

Pick deposit, loss or session time, and pick an amount or interval that fits an ordinary month. Ask whether you would be comfortable with that figure after a win as well.

4

After confirmation, before play

Confirm the setting, then look for a message or on-screen note showing the limit now in force. Save or screenshot that confirmation in case you want to refer to it.

Player protection

Pause, exclusion, national register

Paused play, kept balance. A short pause in the account covers hours or days rather than months: deposits and play stop for the window you choose, while your profile and balance stay where they are. You switch it on from the limits screen and confirm it before the next session.

No early way back. Longer and firmer, self-exclusion in the account closes play and deposits for a fixed term, and nothing reopens it early, however the week has gone. The same limits screen sets it, and then it stays put.

One form, every operator. GAMSTOP is the national online self-exclusion scheme, run by The National Online Self Exclusion Scheme Limited. One online form closes your accounts at every operator that must take part, for six months at the least and up to five years, with up to 24 hours before it applies. gamstop.co.uk

When play stops working

A calm voice at any hour

National Gambling Helpline (GamCare)

Outside the account, free advisers answer at any hour, any day, and the conversation stays private. They explain your options and point players and relatives to local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings, free and open to family as well as players, run without appointments; the group also takes calls on its phone line. gamblersanonymous.org.uk

Before it costs you, not after

Noticing early is cheaper than noticing late. A limit or a pause, set in the account before the next session, is the simplest first step, and it costs nothing but a few minutes of honesty.

These are questions about your own week, not a verdict on anyone.

  • Chasing a loss into the next evening
  • Spending money set aside for bills
  • Playing longer than you planned, again
  • Hiding sessions from your partner
  • Borrowing to keep the account topped up
  • Feeling flat when you are not playing
  • Promising yourself a stop, then going back
When You Are Unsure

Before You Set Anything, Read This

01Why do you ask for my age before I can play?+
Age checks are a condition of holding an account with a Malta Gaming Authority licensee, and play here is for adults of 18 and over only. The check also keeps young people away from a product built for grown-ups who can afford the cost. A single account is allowed per player, so the details you give must be your own.
02My partner plays too much; who can I ring for advice?+
The National Gambling Helpline, run by GamCare, is free on 0808 8020 133 at any hour, and its advisers speak to relatives as well as players. Gamblers Anonymous also welcomes family and friends at its meetings, and you can reach them on 0330 094 0322. Neither service shares your call with us unless you ask.
03If I self-exclude here, am I blocked at other casinos too?+
No. An exclusion set in your account here covers only Wintino Casino. A block that follows you across UK-licensed sites means joining GAMSTOP, the national online self-exclusion scheme, which is separate from us and takes up to 24 hours to activate. Choose the shortest option of 6 months or a longer stretch if you want a wider barrier.
04Can I shut my account permanently rather than pause it?+
Yes. Write to [email protected] from your registered email address and ask for closure; live chat can start the same request. We confirm in writing, the account stops opening for play, and any balance is settled to a payment method in your name first. Closure suits a player who wants to be done with the site, not just rest for a while.
05Once I self-exclude, can the block be lifted sooner?+
No. A self-exclusion runs for the whole period you picked, and nothing shortens it. That is the point of it: the decision is made in a calm moment and holds when the urge returns. When the term ends, play stays closed until you ask us to reopen the account.
06Do the limits work the same on my phone as on a laptop?+
Yes. Everything sits in the same account section whichever device you use, so the deposit cap, loss cap and session reminders read identically on a handset. Mobile browsers show the profile menu in the same place. A limit set on the train is confirmed exactly as one set at a desk.